Privacy Policy

1. Information We Collect

• Personal & Business Information: When you register on the platform or add members, we collect details such as full name, email address, phone number, gender, joining date, and membership plan details.
• Financial & Payment Records: We store member fee collection history, payment modes, and transaction records on the platform for billing and financial management purposes.
• Log & Technical Data: We collect technical details including your IP address, browser type, device information, and session details to optimize system performance.

2. How We Store and Protect Your Data

• Secure Cloud Hosting: Our web application and all related data are hosted and stored on Hostinger’s highly secure cloud infrastructure and servers.
• Data Privacy Commitment: We do not sell, rent, trade, or share your or your gym members' personal information with any third parties.
• Data Retention & Automatic Deletion: Your data remains safe while your account is active. If an account expires and is not renewed within 3 months (90 days), all associated data is permanently deleted from our system.

3. Cookies & Session Tracking

• Session Cookies: We use authentication session cookies so that once you log in, your session remains active without requiring frequent re-logins (until you manually log out).
• Analytics Tools: We utilize Google Analytics and Google Search Console to understand website traffic, search performance, and overall user behavior. These tools process non-personally identifiable, anonymous data.

4. Third-Party Services

We integrate with a few trusted third-party service providers to deliver a seamless experience:

• Razorpay (Payment Gateway): All subscription payments are securely processed through Razorpay. We do not store any credit/debit card numbers or net banking credentials on our servers.
• Tawk.to (Live Chat & Support): We use the Tawk.to widget on our website to provide instant customer support, WhatsApp chat integration, and visitor chat notifications.
• Communication Channels: We utilize integrated WhatsApp and Email communication tools to send automated payment reminders and system alerts.

5. Your Data Rights & Support

You reserve full rights to update or request the deletion of your account details. If you have any questions regarding your data, this Privacy Policy, or any technical issues, please feel free to reach out to us:

• Email: support@gymhandler.com